Privacy Policy

1. Introduction

jiliccc ("we," "us," "our," or the "Company") operates the online gaming platform accessible at jiliccc.app (the "Platform"). We are committed to protecting the personal data of our users ("you," "your," or "Player") in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

This Privacy Policy describes how jiliccc collects, uses, stores, shares, and protects your personal data when you access or use our Platform, including when you register for an account, make deposits or withdrawals, play games, contact our support team, or interact with our services in any other way.

By registering for a jiliccc account or using our Platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

2. Data We Collect

jiliccc collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our Platform. The categories of personal data we collect include:

2.1 Identity and Contact Information

• Full legal name
• Date of birth
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)

2.2 Identity Verification Documents

• Government-issued identification (e.g., Philippine passport, driver's license, SSS ID, PhilHealth ID, Unified Multi-Purpose ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or photograph for identity verification purposes

2.3 Financial and Payment Information

• GCash account details
• PayMaya account details
• Bank account information (BPI, BDO, Metrobank, and other local banks)
• Transaction history, including deposits, withdrawals, and gaming activity
• Source of funds information (where required for compliance purposes)

2.4 Gaming and Account Activity

• Account login history and session data
• Game play history, including bets placed, games played, and outcomes
• Bonus and promotion usage
• Responsible gaming settings and self-exclusion records
• Customer support interactions and communications

2.5 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and similar tracking technologies (see Section 10)
• Referring URLs and navigation patterns on the Platform
• Time zone settings and language preferences

3. How We Collect Data

jiliccc collects your personal data through the following means:

• Directly from you — when you register for an account, complete identity verification, make deposits or withdrawals, contact our support team, or update your account settings.
• Automatically — when you use our Platform, we automatically collect technical and device data through cookies, log files, and similar tracking technologies.
• From third parties — we may receive data from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and regulatory authorities where permitted by law.
• From public sources — we may collect data from publicly available sources where necessary for compliance or fraud prevention purposes.

4. How We Use Your Data

jiliccc uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and managing your jiliccc account, verifying your identity, and maintaining your account settings.
Service Delivery	Providing access to games, processing deposits and withdrawals, and delivering customer support.
Legal Compliance	Complying with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, PAGCOR licensing obligations, and the Data Privacy Act of 2012.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, cheating, and other prohibited conduct on the Platform.
Responsible Gaming	Monitoring gaming activity to identify problem gambling patterns and administering self-exclusion and limit-setting tools.
Marketing	Sending promotional offers, bonuses, and updates about jiliccc services, where you have provided consent or where permitted by law.
Platform Improvement	Analyzing usage patterns to improve the Platform's features, performance, and user experience.
Security	Protecting the security and integrity of the Platform and your account.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jiliccc processes your personal data on the following legal bases:

• Contractual necessity — processing is necessary to perform our contract with you (i.e., to provide the jiliccc gaming service).
• Legal obligation — processing is required to comply with applicable laws and regulations, including AML/KYC requirements and PAGCOR licensing conditions.
• Legitimate interests — processing is necessary for our legitimate interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent — where we rely on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

6. Sharing Your Data

jiliccc does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and fraud detection services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.

6.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other government authorities where required by law, court order, or regulatory obligation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.4 With Your Consent

We may share your data with other third parties where you have given your explicit consent to such sharing.

7. Data Retention

jiliccc retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account data — retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents — retained for the duration of your account and for a minimum of five (5) years after account closure.
• Marketing data — retained until you withdraw your consent or opt out of marketing communications.
• Technical and device data — retained for up to twelve (12) months from collection, unless required for longer periods for security or legal purposes.

When your data is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Data Security

jiliccc implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption — all data transmitted between your device and our Platform is encrypted using Transport Layer Security (TLS) technology.
• Access controls — access to personal data is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls and multi-factor authentication.
• Secure data storage — personal data is stored on secure servers with physical and logical access controls.
• Regular security audits — we conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Incident response — we maintain a data breach response plan and will notify affected users and the National Privacy Commission in the event of a personal data breach, as required by law.

While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliccc:

• Right to be informed — you have the right to be informed about how your personal data is collected, used, and processed.
• Right of access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — you have the right to request correction of inaccurate or incomplete personal data.
• Right to erasure — you have the right to request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability — you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to lodge a complaint — you have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer through the customer support live chat on the Platform or by email at [email protected]. We will respond to your request within fifteen (15) business days of receipt.

10. Cookies and Tracking Technologies

jiliccc uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Strictly necessary cookies — essential for the Platform to function, including session management and security features. These cannot be disabled.
• Performance and analytics cookies — help us understand how users interact with the Platform so we can improve its performance and features.
• Functional cookies — remember your preferences, such as language settings and game preferences, to provide a more personalized experience.
• Marketing cookies — used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information about the specific cookies we use, please refer to our Cookie Notice, available in your account settings.

11. Minors and Age Verification

The jiliccc Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

As part of our registration and Know Your Customer (KYC) process, we verify the age of all users before granting access to gaming services. If we discover that a user is under 21 years of age, we will immediately suspend their account, void any transactions, and delete their personal data in accordance with applicable law.

If you believe that a minor has registered for a jiliccc account, please contact our support team immediately so we can take appropriate action.

12. Changes to This Privacy Policy

jiliccc reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When we make material changes, we will notify you by posting the updated Policy on the Platform and, where appropriate, by sending you an email notification.

The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jiliccc handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through the jiliccc Platform
• Office: Metro Manila, Philippines

You also have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.